General Questions
Do you have a MOQ (minimum order quantity )?
- We have no strict MOQ. You can start from just 1 piece for sampling.
- However, please note that prices depend on quantity.
- Most customers start with 50 pieces as a trial order to begin cooperation.
- For wholesale orders, Yuanda carries over 2000 embroidery designs in stock, and most resellers purchase 300 pieces mixed designs (10 pieces per design).
Do your patches come with hook and loop backing?
- Yes, our embroidery patches can be made with hook and loop backing if requested.
- For standard embroidered patches, the default backing is sew-on or iron-on.
- Please let us know your preferred backing type when placing your order.
What are the material options?
- We mainly produce embroidered patches, woven patches, and chenille patches.
- Each material has its own advantages for different designs and textures.
How can ensure the product quality?
- Our mission guides us to make great patches.
- We have strict Standard Operation Process to fulfill every order production and shipment. Dozens of big brands place patch orders with us every year.
- We’ll provide pictures or videos of the goods to you before shipment. The third-party inspection is OK with us.
- The patch itself will tell. We won’t let you down.
What is your standard packaging method?
- Our standard packaging is bulk packing (50 pcs per poly bag).
- For retail or special requirements, we can provide individual packaging or custom labels.
Do you have professional contact to communicate?
Yes. Indeed, our sales team has over 5 years of experience in patch export. They are proficient in English communication, and our entire team, including designers, engineers, purchasing, producers, and quality control, is ready to support you as well.
Product Questions
What patches do you specialize in manufacturing?
- Yuanda specializes in the production of embroidered patches, woven patches, chenille patches, and keychain embroidery patches.
- We also provide iron-on, velcro, and adhesive backings to suit different applications.
Can you provide the patch catalog with price list?
- Yes. We offer a full catalog of our stock embroidery patches.
- Please share the item numbers and quantities you’re interested in, and we’ll send you a quotation promptly.
- For custom designs, feel free to contact us for a tailored quote.
How soon can I get your quotation?
- Regularly, we can quote you the best price within 1 hour. We value every customer and will quote the best price at the beginning and start the cooperation, aim to a long-term business relationship.
- Prompt and Professional response is one of our value-added services.
Do you offer any discounts for bulk wholesale orders?
Yes, we do. The larger the order quantity, the lower the unit price. As a professional embroidery patch manufacturer, Yuanda offers flexible wholesale pricing to support distributors and long-term partners. Please contact us for a detailed quotation based on your order volume.
Sample Details
Can you provide a digital proof before making sample?
Sure. We’ll send you digital proof before sampling.
Can you offer Free Samples?
- Inventory Patch Sample: Free of Charge. (1-2 pieces)
- Custom Patch Sample: sample charge depends on designs, shape, size, color, quantity, etc. Sample fee is refundable.
- Custom Embroidery Patch Sample: can be free.
- Custom Reflective Patch Sample: can be free.
- Every year, we send out hundreds of Free samples to various customers to expand the business together.
Do you offer samples before placing a bulk order?
- Yes, we won’t start bulk production until receive your confirmation on patch sample.
- Normally, we’ll take photos or videos for your approval.
How many days for a custom patch sample?
Regularly, sample time is 3-5 days after details confirmed. Please contact us to check sample making schedule.
Delivery Questions
What is the lead time for the bulk production?
- In-stock items: the order process time is 2-3 business days. If need customized packaging, it might cause extra time.
- Custom design patches: ship in 2-3 weeks after all confirmation. When you’re ready to order patches, please contact us to check the production schedule. Rush order is acceptable and we often expedited option with additional charge.
When can I expect to receive the patches after you ship them out?
We offer various shipping options, including sea freight, air freight,
- If by express like FedEx, UPS, it takes 4-6 business days to reach you.
- If by post service like 4PX, it takes 7-10 business days to arrive.
- If by sea or railway, it depends on the port of destination or door to door service. Normally,25-40 days.
- Just hit us and we’ll trace the logistics information for you.
and express delivery, to suit your needs.
Where is your nearest port?
- Shanghai Port, China
- Shanghai Airport, China
What are your shipping terms (EXW, FOB, CIF, etc.)?
- EXW,DAP,FOB,CIF,DDP or other terms are all acceptable to us.
- We can also offer Door to Door shipment.
Can you assist with logistics and shipping arrangements?
Yes. We’re the VIP client of UPS and FedEx and our freight rate is much lower than most peers. We also worked with a few forwarders for over 10 years who can handle sea or air shipment successfully.
ODM&OEM Questions
Can you customize my designs or logo as patches?
- Yes, our strong service is producing custom logo patch or any other cool custom patches. Yuanda has been manufacturing custom patches since 2000.
- Frankly speaking, we will check your drawings first, and might have to modify some details which might not be achieved in the production. We’ll send you digital proof for your approval.
What are the available sizes for custom patches?What are the available sizes for custom patches?
- Yuanda offers flexible sizing options for custom embroidery patches.
- Most common sizes are available, and we can produce patches according to your specific design requirements.
- For special shapes or larger sizes, our team will provide professional advice to ensure the best appearance and durability.
What file formats do you accept to customize the patches?
For custom or personalize design patches, we need the original editable files like PSD or AI or CDR is OK. We also need the Pantone number of each color in the artwork. Please contact us and our expert will check and let you know what else you need to provide.
Can you make the custom packing?
Yes, we encourage customers to provide their designs, and our team will work clYes. Custom Logo Printing poly bag, Private Label, Vendor’s Barcode Stickers, Amazon’s Stickers, Client’s EAN/UPC stickers, Paper Cards, Headcards are OK. Just let us know your requirements.osely with you to bring your vision to life.
What is the pricing of custom patch?
- Patch Type, Size, Quantity are related to final price.
- Email us to get more info.
Order Transactions
What’s your payment terms and method?
- We need deposit/down payment before production and we accept the payment via the following methods.
- PayPal
- Credit Card
- Bank transfer
- Western Union
- Please confirm all details with our sales before payment. We will inform you our great payment method to secure the money security.
What currencies do you accept for payment?
- USD
- EURO
- HKD
- RMB
What is your return policy for defective products?
- We understand your concern. We’ll be responsible for the defective products if there are.
- We’re proud of our production and quality control team so that we seldom receive complaint on defective patches from our customers.
What are your procedures for handling customer complaints?
- Reach out to our sales team and send the proof, requests.
- We’ll reply in 24 hours and handle it within 3 business days.
